AI Summary
Privacy Policy
This privacy page explains what data UnifyPDF handles, why it is handled, and what choices users have. It covers file processing, account information, operational logs, cookies, support messages, and basic privacy questions in plain language.
What this page covers
Privacy policies often become hard to use because they read like a shield instead of a guide. This page is meant to do the opposite. It explains the real product flows behind file handling, account data, support, and abuse prevention so you can make an informed decision before uploading anything important.
Support channels
Support ticket system
Open a support ticketBest for tool failures, account issues, billing questions, and anything that needs screenshots or follow up.
Support email
unifypdfsupport@gmail.comUse email when you need to share context, file names, or reproduction steps outside the app.
Useful for quick questions and status checks. For anything sensitive, use the ticket system or email instead.
What data the product handles
UnifyPDF may handle several kinds of data depending on the workflow. That can include the files you upload for processing, your account details if you sign in, operational data needed to keep the service stable, and support messages if you contact the team.
The exact data depends on the tool. A browser only workflow can keep the main document processing on your device. A heavier conversion workflow may require secure server side handling for the requested task. Support tickets may include text, screenshots, and limited attachments when you choose to send them.
- Uploaded files for the requested tool action
- Account basics such as email, sign in method, and plan state when you register
- Operational logs used for error tracking, abuse prevention, and service reliability
- Support ticket messages and attachments when you choose to contact us
How file processing works
Files are handled for the purpose of completing the action you request. That can include merging, splitting, compression, conversion, signing, protecting, comparing, or another supported PDF workflow. Files are not meant to live in the product as permanent storage.
When a server side workflow is required, files move through secure transport, are processed for the requested task, and are then removed through cleanup routines rather than kept as a long term archive. If a browser only tool can handle the task locally, the processing should stay on your device instead.
Accounts, payments, and support records
If you create an account, the product may store the details needed to let you sign in, manage your plan, and understand your account state. That usually means your name, email, authentication provider, subscription status, and related timestamps.
If you contact support, your ticket history can include the subject, message body, timestamps, and any screenshots or images you attach. Those records help the team continue a conversation and avoid asking you to repeat the same problem every time.
Security, abuse prevention, and logs
The service uses standard web controls such as encrypted transport, session validation, access controls, and request checks. Operational logs are also used to understand failures, rate limit abuse, and processing issues that would otherwise be impossible to diagnose.
No system can promise zero risk. What matters is whether the platform is honest about the controls it uses and whether it limits data handling to what the workflow actually needs. That is the approach we try to follow here.
Your choices
You can contact support to ask account or privacy questions, and you can decide whether to use browser only tools for certain sensitive workflows. You can also choose not to create an account if a basic free workflow is available without one.
If a request involves sensitive documents, it helps to avoid sending the full file unless support truly needs it. In many cases, the tool name, the file type, the exact error, and a screenshot are enough.
Frequently asked questions
Does UnifyPDF keep my files forever?
No. Files are handled for the requested task and are removed through cleanup flows rather than kept as a permanent document archive.
Are support screenshots stored?
Support messages and any attachments you choose to send may be kept as part of the ticket conversation so the team can continue helping you.
Can I avoid server processing?
For some workflows, yes. Browser only tools are the best option when local processing is available and fits your task.
Related pages
Closing note
The cleanest privacy policy is one that lines up with how the product really works. If a workflow changes, this page should change with it.